We want you to be happy with your purchase from BELUCA. If you have any questions or concerns about an item, please contact us and we will be happy to assist you.
Returns
We accept return requests for eligible items in accordance with our return policy. To be eligible for a return, items should be unused, in their original condition, and returned with any original packaging where applicable.
Return Requests
If you would like to request a return, please contact us with your order details and the reason for your request. We will review your request and provide instructions for the next steps if your return is approved.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order information along with relevant photos where available. We will work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, personalization, final sale status, or other product-specific restrictions. Any applicable restrictions will be communicated where possible.
Questions?
If you have any questions about a return or refund, please contact us and we will be happy to help.